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February 98 Column
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Frustrated With Technology?
By Jana Barberio
    Fuzzy monitors, lost files, printers don’t work, modems run too slow, the machine locks up.
    Think you might need therapy for the computer illiterate?
    Take heart.
    Did you hear the one about the guy who complained that his coffee cup holder was broken?  It turned out he was using his compact disc (CD) drive as the holder.  This is true.
    Do you know anyone who uses the “a” drive as a paper clip holder?  It happened to one lady because she called computer support wondering why her computer wouldn’t work.
    There are so many things that go wrong with a computer that it confounds even the most technically-minded.
    Have you heard the jokes about Windows compatible products being “Plug and Pray” instead of “Plug and Play”?      Microsoft products and their maker are on the top of the joke list, despite Words’ and Internet Explorer’s popularity.
    Reading every computer magazine, article and book in sight and watching Saturday morning computer shows on hardware, software and online services is impossible, though it’s a start.  It is safe to say that aside from getting a degree in computer technology, you either need your own personal computer guru at your disposal or you need to become “computer wiser.”
    Test your savvy now.  How would you handle these situations?
    Darn, this paper was due an hour ago and the your printer is not printing your document.  You see an error message on your monitor and proceed to have a panic attack.  Do you need a new printer? In a moment of rational thinking, you call the nearest computer geek (which may be the secretary in your office who knows how to change the toner cartridges or your 10-year-old daughter).  She laughs and places a stack of 8 ½ by 11 paper in the paper tray.  You feel sheepish because your printer at home lights up when it is out of paper.
    The other printer scenario: you requested your program to print the document and nothing appears to be happening.  Do you chastise yourself for not taking that Windows class?  Or do you remember to minimize your windows to find the print command window behind them waiting patiently for you to click “OK”?
    Do you feel comfortable walking into a computer store without your partner or a “computer literate” friend?  At one time, we may have felt this way about buying our car from a dealer or repairing our car in a shop.
    Would you rather have a computer sales person “tell” you need a costly gismo for your computer (which may or not be accurate) or would you rather do the research through the Internet, on-line services, computer magazines, computer user groups, news groups and email?
     Hypothetically, if you were to create your own web page, would you prefer using HTML or a Web Text Editor?  Is there a difference? Do you know you don’t have to buy the software to do this?  It can either be downloaded from the Internet or accessed through your web browser software.
     Experience, often made from mistakes which costs time, and good sources of information, which costs time, can save you even more money and time!
     Stay tuned for tips.  If you are frustrated and need help now, send me an email at barberj@ibm.net and I may discuss your concerns in future columns.
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Jana Barberio is a freelance writer and a former paralegal. She and her husband, John started the Holly Computer User Group in Holly, Michigan.  She can be reached by email at
jana@barberio.com
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jana@barberio.com